Xbox 360 Backwards Compatible games having profile sign in issue

Sometimes when launching a backward compatible game on the Xbox One, it will launch without logging you into Xbox Live for the Xbox 360. Usually a redownload of your Xbox 360 profile will do the trick. Just launch a backward compatible game, bring up the
guide by pressing both the menu & view button at the same time, then press X to sign in, and scroll down to download your profile again. Hopefully that will fix your issue.

Hi EarlessFaun544,

You need to have your Xbox 360 profile downloaded on your Xbox One console while playing Xbox 360 backwards compatible games. You can try to delete and re-download it by trying these steps below:

*Launch the Xbox 360 Backwards Compatible Game

*While on the loading screen, press the Menu and View Button at the same time (Two small buttons at the center of the controller)

*Once you successfully pressed the two buttons, the Xbox 360 Guide Button should show up

*From there, you have an option to Delete or Download Your Profile

Try those steps, make sure that your profile is downloaded and signed in, then launch the Xbox 360 Backwards Compatible Game again.

xCdr Shepard,

This often applies when your profile is signed into Xbox One but not the Xbox 360 emulation used to play backwards compatible titles. When launching a backwards compatible title such as Borderlands, make sure you press the Menu and View buttons at the same
time to bring up the 360 Guide. If it notes "Connect to Xbox Live", then your profile is not properly signed in and will not record game saves.

Hope this helps!

Blitz

Hi there Antonio,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with signing into backwards compatible games. I recommend to try:

• Launch Backward compatible game
• Press both small buttons (View and Menu Button) on the controller to bring up the 360 emulator
• Remove the profile and Download profile

Give this a try and let us know the results.

Hello Burrowsf2005,

Thank you for posting on the Xbox forums. We understand that your friend is unable to play Xbox 360 backwards compatible games because he is unable to sign in and connect to Xbox Live. This is a known issue. This issue has been occurring for several
days now. The
Xbox Support Team on Twitter have been made aware of this issue, and are working diligently to fix it. There have not been any updates on this issue at the moment. We suggest keeping an eye on the Twitter feed to find out when the issue will be resolved
completely. At the moment, we are recommending that people sign out and in to their account on the Xbox One home screen. Once you have signed out and signed back in on the Xbox One home screen, try launching the backwards compatible game. You can repeat this
process until your profile is able to sign in to the backwards compatible menu. Be sure to let us know the results!