XBox 1S Console

Do you have an android device?

Is this an original, Microsoft or otherwise licensed third party control pad or another kind of controller? If not the original MS Cbox Controller, can you tell us the model?

I don't know much about this stuff. I am just trying to help my kids out. I am tech savvy just not well informed on Microsoft. I just need help and information.

Hi there Tom! Christopher here, an Xbox fan and been on Xbox for years already. I would really love to make your day by helping you out. We can try the following! The first step in resetting an Xbox One is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox One controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the ​System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox One firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

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That's the main problem, when I press the "A" button, the desired lication on the screen that I am trying to acess just pushes in but with no respons/ will not open the desired location.