XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried...

Discus and support XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried... in XBoX on Consoles to solve the problem; How to I get my Xbox one X Fixed, It has the now power Fault (have tried the cables for my other Xbox one X so its definitely dead). However I go to... Discussion in 'XBoX on Consoles' started by LeeSmart, Jun 9, 2020.

  1. LeeSmart
    LeeSmart Guest

    XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried...


    How to I get my Xbox one X Fixed, It has the now power Fault (have tried the cables for my other Xbox one X so its definitely dead). However I go to the Device returns as its only 8 month old and in warranty, however it Says

    We’re sorry. We are unable to process your request online at this time. Please contact Microsoft Support for assistance. (XURNAaAgPUupTkQj.38)

    I try to go through the support site with online chat , go through the bot section for fixing fault which just gives me the leave it powered off for 10 seconds to reset the PSU. I ask to talk to a person, and it always says call back.

    When I try to do the call back it always says Sorry there was a problem, please try again.

    This means I have a dead console and I cant talk to any one to get it fixed.

    I'm in the UK, I'm assuming this is all to becaue of covid, but where dose this leave me as my warranty is running out, I have a broken console ( I have another 4 in the house hold, so i'm not desperate with out it) but this one is on all access ready for
    my upgrade to a series X when its released. I don't want a faulty Xbox that I cant use and cant upgrade when the new ones released.

    How do I go about talking to some one to help sort this out, as it looks like none of the support options are there working at the moment in the UK?

    Br

    Lee

    :)
     
    LeeSmart, Jun 9, 2020
    #1
  2. LeeSmart Win User

    XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried support Call back but not working, No way to get Xbox fixed :(

    Not sure why I get the Error try 8 days running still not working, Tried at different time (out of ours gives error straight away basically saying come back later when we are open)

    Stuck now got nowhere to go, just got a big white brick with a gears of war logo on it.
  3. Flamebait Win User

    XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried support Call back but not working, No way to get Xbox fixed :(

    Neither is the issue. The problem occurs on two different PCs and my Mac, and in multiple browsers, it's not a cache issue. And it's not an hours of operation issue, in the morning before callback would be open it said that it was not yet open and the
    hours it would start, and it was indicating the expected number of minutes for a callback (just a few) during operating hours. In my case it is plainly a fault, and I'm not trying to highjack the original poster's thread but this seemed to corroborate that
    callbacks to UK are simply not working.
  4. alexroboticyt Win User

    XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried support Call back but not working, No way to get Xbox fixed :(

    Hi there,

    Just rang the number and didn't even know they only take calls through call back, the number for sure should still be active. Did you contact Microsoft Support? I do not believe the callbacks are disabled, however i could be wrong.

    Thanks!
  5. alexroboticyt Win User

    XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried support Call back but not working, No way to get Xbox fixed :(

    Hiya,

    The centers are in the UK for UK callers, you shouldn't be speaking to a US representative for all I've been told. There should be no reason on why this should be happening to you.. seeing as both of you are from the UK, it does seem like a systematic problem
    with the callback feature. I'm going to speak with others in the program to see if there is anything else I can do, otherwise it may need to be reported to Xbox as a website-wide bug & we can explore other options to get you into a chat with someone, whether
    that is through Phone or chat.

    Thanks!
  6. alexroboticyt Win User

    XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried support Call back but not working, No way to get Xbox fixed :(

    Spoke with a higher up person in the Ambassadors program: have you cleared cache? Is your center open?

    Thanks!
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XBox 1 X wont power, It's in warranty, Device Returns site just says contact support. Tried...

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