Xbox 1 X not connecting via wired or Wi-Fi connection

Good evening,

My Xbox was telling me last week that there was a problem with the connection so I disconnected and tried to reconnect and it can't see a connection either via Wi-Fi or via an Ethernet cable. I got my internet provider to come out and check as I'd had problems
before but that's ok now. I followed the diag steps on your webpage which told me I need to send the console for repair but when processing that it told me to contact yourselves first, what is the next step? Thank you!

:)

 

my xbox keeps losing connection.

Are you connecting to your girlfriend's internet via Wi-fi? If you are, try doing it with a hard wired connection.

 

Xbox 360E console won't connect to wireless network

Hey r c takedown.

-

This is definitely a Wi-Fi signal issue (your console isn't getting enough Wi-Fi signal to maintain a stable connection). The clear indicator of this is that connecting via ethernet cable doesn't give you any problems.

-

To improve Wi-Fi signal, you'll need to do one (or both) of these things:

1. Move the console and/or network hardware to increase line of sight between your console and your Wi-Fi router..

2. Turn off other wireless devices to minimise Wi-Fi interference.

-

If neither of those help (or if you're unable to move your console and/or network hardware), just stick with the wired connection. You'll have a more stable Xbox Live connection (particularly for streaming video and online multiplayer) if you connect via
ethernet cable anyway.

 

check links

http://xbx.lv/1u1ZUYX

Xbox One Connection Error Help | Xbox One Network Error Messages | Xbox Live Connection Problems

Restart or Power Cycle Xbox One Console

 

My son's XBOX couldn't connect to WiFi and couldn't find it all on the list when you click to find your WiFi. We reset the console by and we were able to enter the SSDI (router name I think) and our log in info. We were then able to find our WiFi.

Hope this helps.