Xbox 1 keeps turning off

Baleni Buhle · Aug 8, 2022

Hello Community, my xbox 1 turns off everytime I load a game I don't even get 2 minutes but If I leave it on home screen of the xbox it's okay for hours. So I downloaded xbox 360 game from game pass and it plays without problems. Now the question I have, is the power supply ruined or is it not generating enough power for xbox 1 games. Do you have any good solutions because I have recently bought the power supply after the one that came with the xbox just decided it wont work anymore.

:)

Ronnieee

Alright. You can also try another power supply to isolate the issue further.

Ronnieee

Alright. Let me know how it goes.

Ronnieee

Hi there! This is Ronnie, an independent adviser

Nice to meet you and I hope you are having a great day!

I understand you need help on your console turning off by itself. Let's check that out.

Have you tried reinstalling your games again to see if that helps? Please do that if not.

You can also do the steps from this link:

https://support.xbox.com/en-US/help/hardware-ne...

If none of those work, I would already suggest getting another power supply as it might be the one causing the problem.

Hope that helps!

Baleni Buhle

I have erased everything and installed a game that was like 1.9 gig and it turned off so I guess the Power supply is broken and it's not even been a month since I've had it but thank you for responding to me . I'll try buy the xbox series x/s than keep investing in this xbox one

Baleni Buhle

Thank you for responding. I have tried clean the xbox using fan and I even did the reset but keep the games and it's the same thing. I will try erasing everything and start from scratch.

Xbox 1 keeps turning off