Xbox 1, BOTH Hotmail AND Outlook are Primary for paid services and not mergable. Why, what...

Hello everyone and thank you for reading this post. It comes with some sense of urgency after having just read that apparently Microsoft has decided and it's imminent wisdom to lop off Hotmail or Outlook or some such and people are running into problems and posting about it. I am decidedly ignorant about what the decision was that has led to this flurry of activity. But due to the nature of some stuff that I have been reading I felt it a greater priority to get some type of answer for my personal situation as I have an Xbox for which Outlook live and Hotmail are both primary accounts registered to me and each have paid Services associated with them. And in case someone is going to help to question the reasoning and see faulty logic in that reality. Please note that the reason this conundrum exists is because of Microsoft's policies that were in place four or five years ago that required me too set up a Hotmail account as the primary account because I couldn't come up with the appropriate information for them to uncover my Outlook account that was associated with the Xbox at the time.

And subsequent setting up the Hotmail account I was lucky enough to find the passcodes to the Outlook account because it had paid Services associated with it that I did not want to lose so I continued logging on to it as well not wanting my son specifically for whom I purchased the Xbox to lose any of the the paid digital content that had been purchased from Microsoft under the Outlook account for him by me. And in order to have an account an adult has to be the primary registered entity for the Xbox being used by a minor.

In addition, this is not the first time I have tried to get information for a resolution to this dilemma for Microsoft itself but it is the first time I've sought the community forum for advice. Because based on what I've read Microsoft's not being very responsive.

So as it sits right now my Xbox has an Outlook account as well as a Hotmail account that are both associated with the Xbox and have the same Xbox listed in the personal account profile as the primary gaming device on record. And incidentally it is the only gaming device registered to both accounts. However registration isn't the issue the problem is that along with registration there are paid services and content associated with each account depending on what offerings were selected over the course of several years because I have Xbox live associated under Hotmail or linked to my Hotmail account but Xbox game pass linked to my Outlook account. And there is an extensive amount of data associated with both accounts. And I can only presume that data would be lost if I eliminated one of the accounts. The presumption is based on the fact that over the course of the past 5 years the consistent and continual answer to the question of can I merge my Hotmail and Outlook accounts has been a resounding and redundant and confounding, "NO.". DO NOT GET ME STARTED ON THE FACT THAT I WAS DOUBLE BILLED BY MICROSOFT FOR 2 YEARS WITHOUT REALIZING IT BECAUSE I THOUGHT I WAS PAYING FOR LIVE AND GAME PASS THROUGH ONE ACCOUNT AND EA ACCESS THROUGH THE OTHER ACCOUNT. APPROXIMATELY... Oops sorry for the bold or the all caps font I don't mean to yell I'm using my cell phone handset and when it starts out with caps sometimes it capitalizes every letter of every word but I digress....

As I was saying, I have an Xbox that is registered with two separate Microsoft accounts and for which paid content is registered under each of those accounts. And after realizing I was paying for Microsoft live and being billed by Microsoft with the same debit card number for the same Xbox serial number the cost of Xbox live twice as well as game pass. Which Microsoft was considerate enough to apparently recognize and end their double billing and my request after I pointed it out with pictures or screenshots.

Yet in spite of this fact and their ability to take action in that regard it has never been possible to merge the two accounts and I presently have paid subscriptions and presumably digital content associated with each separate account. Thankfully the subscriptions are limited to two Services both provided by Microsoft One account is subscribed to Microsoft live Gold the other account is subscribed to Microsoft game pass. And this duality of Xbox consciousness has existed in excess of 4 years. And each account is associated with thousands of dollars worth of downloads from either entire games or in-game purchases all of which are digitally stored by Microsoft. So when I read a few little blurbs about Hotmail and Outlook being suddenly merged by Microsoft I decided I should get busy and at least post this post here with this community. Because if I get burned for thousands of dollars worth of content because of something that Microsoft could not resolve for some unknown reason something as simple as merging Hotmail and Outlook. And was the result of the situation that their policies created. Allowing Microsoft to make any attempted claiming no fault for anybody who has anything similar happening to my experience warrants more than giving Microsoft a pass. And I would have that perspective even if it was just my nominal amount of content compared to my son's library that May potentially be profoundly impacted. Not to mention my concern about the thousands of dollars of digital media content images etc associated with at least half the content associated with my Xbox serial number potentially being eliminated from my right of ownership is granted by the law of contracts regardless of whether it is digital or physically tangible, being taken from me and my family and disposed of with a proverbial "flip of a switch."

I hope the above has conveyed my dilemma and my concern over what I have recently heard about Outlook and Hotmail accounts suddenly being merged at the decision of Microsoft, people having issues with just mail, prompting me to post this post because of a concern for thousands of dollars of digital content held for the same Xbox and two separate primary accounts associated with a Hotmail account and an Outlook account both registered to me using the same debit card number and the exact same Xbox serial number.

Could somebody at least post a link to what was announced that has brought me to this forum to make this post and request assistance? Anything at all in response to what I have delineated that might help my particular situation or help people in a similar situation is greatly appreciated in advance.

Again my apologies for the all caps at one section and if this post seems a little bit disjointed. I posted this in a fairly hurried manner. The reason for such should be obvious I'm hoping at least.

Peace

:)