Xbox 1 black screen after green loading screen

Hello Charlie_030,My name is David. I am an independent advisor, happy to help you today.

I'm sorry you're experiencing this issue with your Xbox. Here are some possible solutions you could try:

Restart your Xbox console: Press and hold the power button on your Xbox console until it turns off. Next, unplug the Xbox from its power source. Turn off the Xbox controller and remove its batteries. Finally, connect and turn on your Xbox.

Restart the controller: Press and hold the power button on the controller for several seconds until it turns off. Then turn it back on.

Pair the controller with the console again: Press and hold the sync button on the console until the power button flashes. Then, press and hold the sync button on the controller until the lights on the controller flash.

Use the display troubleshooter: Check your TV's current resolution settings. Set the resolution to 1080p if your TV supports this setting. If the resolution is set to Auto Detect, select 1080p on the Change console resolution screen.

Best regards.

No, the green Xbox loading screen does display for about 30 seconds on power up. Then black screen.

During normal start up it will go to the green xbox screen with loading dots on the bottom then it will display a black screen. If the black screen is what your talking about give it a minute for the xbox logo to pop up. The console is loading the dashboard
when you see that screen.

so basically your xbox one hdmi cables went out and when you changed them it worked? because I have the black screen problem after my xbox loads up after the green screen, with no audio or video

I preordered the day one edition and it didnt work on day one just a black screen shortly after the green loading screen. I sent it in for repair and i got it back with a 14 day xbox live code.