XBL Rewards INFORMARTION NEEDED?

Hello i logged in today to XBL rewards site and it showed me this msg under "My Account Info"

Some of the information we have on file appears to be incorrect. Please

ensure the birthday associated with your Microsoft Commerce account is

correct by clicking the button below. If it is in fact correct, please

create a post in our support forum
here.

I checked out my birthday date at my account and is correct.
What i must do?

Thx in advance

:)

 

Anyone?

I would also suggest signing up for the bing rewards and XBL rewards. I have several thousand points from the bing program and XBL rewards.

 

Digital Preorder for Destiny now Live (For Real this time)

Some of it's from Bing Rewards. Yes. The other is when they had a sale on XBL Gift cards.

 

Sorry For Bother... but.. no one is answering today here? I Double Checked my Birthday Date on my account several times, and i can confirm that is 100% correct but my status on XBL Rewards site is still showing a YELLOW LIGHT and requesting to correct/update
it. Plus i read several messages and threads of lots of ppl here and Forums and at Twitter complaining about similar issues.

Can Someone plz give us an official answer? Thx a lot in advance

 

Hello OnlyThanatos,

Our records indicate an abnormally old birthdate for your account. If you have checked that your records are correct and that your birthdate is accurate, we will have to await for results from an investigation we currently have pending with our platform
team. When they give us more details on why your account is being flagged, we will update this thread.

 

XBLRewards8 sorry but... i see NO ERRORS on my Bithday Date.

I´m 43 y/o i birth on 1973

Whats the problem with that?

I checked my birthday date on account info several times and its ok. 100% ok.

Plus, my XBL account got more than 10 Years without problems.

Btw i read some answers from yuo to other ppl where you said that there is a MASSIVE incident with th DB that are causgin those issues like mine..

Since yesterday almost all ppl is having and issue with the rewards site and is haveing a YELLOW light on information, like me.

You answered this to other ppl...

"Hello alky34,

After reviewing your account, it appears that you are currently being

affected by a known internal database issue which is interfering with

the information on your account. What is happening is that your billable

account information is being incorrectly communicated to our servers.

Since this data is necessary to determine where to place your deposit,

the process is aborted. This missing information is also why our system

is incorrectly asking you to update your data. This issue is currently

being worked on by another team. At the current point in time, they

have not yet provided us with an approximate solution date. We apologize

for the inconvenience, and ask for your patience while our other team

works on a solution." (in ENGLISH)

and

"Hello goinbananas,

There is currently an internal issue with the data stored for your

account which is preventing a deposit. Our deposit process cannot

correctly determine the primary billable account to deposit into for

your Microsoft Account, and thus aborts the process. This is an issue

that we are working on resolving with another team. At the moment, we

have not received a estimate on when this problem will be resolved. To

be clear, this is a data issue, and not the result of any faulty user

input. The prompt asking you to update your information is a symptom of

this error, and adjusting your information will, in most cases, not

resolve this issue. We apologize for the inconvenience." (in ENGLISH too)

and

"Hola Qazair,

Después de revisar su cuenta, parece que se está viendo afectado por un problema de base de datos interno conocido que está interfiriendo con la información de su cuenta. Lo que está sucediendo es que la información de su cuenta facturable se está comunicando
incorrectamente a nuestros servidores. Dado que estos datos son necesarios para determinar dónde colocar su depósito, el proceso se aborta. Esta información que falta también es la razón por la que nuestro sistema le pide incorrectamente que actualice sus
datos. Este problema está siendo trabajado actualmente por otro equipo. En el momento actual, todavía no nos han proporcionado una fecha de solución aproximada. Pedimos disculpas por el inconveniente, y pide tu paciencia mientras nuestro otro equipo trabaja
en una solución." (in SPANISH)

Apparently there is a big issue with the DB that is affecting lots of XBL Rewards users like me and others, the question is...

Why you answered me that...

"Our records indicate an abnormally old birthdate for your account. If

you have checked that your records are correct and that your birthdate

is accurate, we will have to await for results from an investigation we

currently have pending with our platform team. When they give us more

details on why your account is being flagged, we will update this

thread."???

I am clueless, i checked my Birhday date several times and i is OK!

Plz can someone, give us a real and accurate answer about this topic?

I think that having too much ppl affected, may be, we need to have an Sticky Thread explaining the situation to all users.

Thx a lot in advance, and sorry me if i sound a bit upset (i swear that was no my intention to sound rude or something)

 

To XBLRewards8 or however who is using that account if there more than one person...

I noticed that there are lots and lots of ppl with the same problem like me... i mean getting a YELLOW LIGHT on XBL REWARDS asking for "UPDATE THE BIRTHDAY DATE" and all of us are having our BIRTHDAY DATE CORRECT!

Then i think that we are facing a massive Database error issue.

Here i paste, some of the threads i found with ppl with the same problem, as a kind of e.g.

My xbl rewards page states that my birthday needs to be updated.

Birthday

i've been asked to update my date of birth but ut is correct

Birthday

birthday

Acount needs information

Plus, i noticed that other lots of ppl are having similar issues with other Data of their profiles, like Email, billing info, etc...

I think that would be a good idea to post a sticky Thread where ppl like us can find a definitive answer to our enquiries cause is a fact that we are being affected by some kind of MASSIVE ERROR in the SYSTEM, and we are waiting for an answer individually when
is not need to do that.

Thx a lot in advance!

 

Sorry... but i waited 4 days for an answer about this topic... My Birthday date is 100% correct (1973) but im still getting yellow light on XBL Rewards site.

Can someone answer when this gonna be sorted out and fixed?

Thx a lot in advance.

 

Hello OnlyThanatos,

We have determined that the data we are receiving for some users is incorrect. To resolve this this situation, we are switching over to a more accurate data source. While we are still following up with our original source on why and how this error occurred,
you should see the yellow light for your birthday be removed over the course of the next few weeks. This yellow light status has absolutely no affect on your Rewards Account, or Rewarding in general. It was just a little notice that our system picked up something
strange on your account. While it looks like our system did pick up something strange, unfortunately it was not something you could resolve from your side. Apologies for the confusion.