XBL is telling me that my region and payment method don't match up

Judau X · May 5, 2020

Hello,

So, I'm currently unable to buy anything from the XBL store. Whenever I try to pay for something, I get an error message that says "Try a different way to pay or change your Microsoft Store region". The last thing I bought on XBL with my credit card (my preferred
payment method) was just over a week ago, so why am I just now having trouble buying anything?

:)

Judau X

I tried that. All the region and language settings are set to Canada already. Restarting the console from that menu does nothing to solve my problem, and I hadn't changed any of those settings before I had this problem.

Edit: I also tried deleting and redownloading my gamertag, and I tried deleting and re-adding my credit card info. Neither of those worked.

Vicente Girona

Hi, welcome to Xbox Forums,

Follow this link and check Xbox Section https://support.microsoft.com/en-us/help/4039267/microsoft-store-change-your-country-or-region

XBF Steven R

Hey there Judau X,

Thanks for reaching out to the Forums for advice on how to handle this sort of thing. I can totally see how this could become irksome. If changing your region, your card and your account hasn't positively affected the situation, I suggest straight up contacting

customer support whenever is most convenient.

When you get the chance, get in contact with them for more account specific troubleshooting and assistance.

Thanks for reading!

Noahgriff

Change your Microsoft store and make sure you have the payment type selected for your region.

Ricardo Lechuga

Hi TinmarFaR! My name is Ricardo an independent advisor ready to help you with this situation!

Have you checked that the region of the site where you are trying to add the payment method, or the device region matches the region of your payment method?

Please try adding the payment method here first

https://account.microsoft.com/billing/payments

XBL is telling me that my region and payment method don't match up