X box remote play not working when phone on 5G and console on home network?

Hello HughBoyZilla,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue with remote play when iOS device is connected via 5G and Xbox Console is connected via home network. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What error are you getting when devices used for remote play is not connected on the same network? The internet connection should be:

• 7-10 Mbps
  
• Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
  
• Cellular network connectivity is also available.
  

2. Have you tried another device to remote play your console like a Windows PC and even connected on different network remote play does not work?

To successfully remote play your Xbox console using iOS or Windows device or even Android, make sure to set up correctly the remote play settings requirements and make sure devices used for remote playing meet the requirement. For your reference, see: How to set up remote play | Xbox Support

To get help on how to troubleshoot remote play issues. refer to this link: Troubleshoot remote play gaming | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,

Hello HughBoyZilla,

We are happy to hear that the problem you had with remote playing using iOS device has been resolved. We’re glad we were able to help you!

To help other customers searching for help on related issues, please mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts)."





Thanks again for choosing Microsoft!





Sincerely,

Hi,

Thank -you for you help. I have finally found the setting that was causing the issue.

By changing the Voice & Data : "5g On" seems to have resolved the issue!

The default setting is 5g Auto. For anyone reading this, make sure you change the setting to "ON" not auto!

Thanks again Tomm_A!

Hi,

I have tried uninstalling the app on the iPhone and reinstalling. I unfortunately still have the same error message when trying connect from the 5G mobile network.

I can get it working when both on local network.

Hello HughBoyZilla,

Thank you for your prompt response.

When you mean not on the same network, your phone uses the cellular data and it is where the issue happens. Is that correct?

If you are using cellular data for your iOS device, did you choose "Allow more Data on 5G" under Data mode section? You can also customize the options when to use 5G and how much data to use in some apps by going to Settings> Cellular> Cellular Data Options or Settings > Mobile Data > Mobile Data options. In Voice & Data section, you can choose how you iPhone uses the 5G network. Choose 5G On when using for remote play. Additionally, On an iOS device, go to Settings, select the Xbox app, then toggle the Allow cellular data option to the On position.

In the event that the issue still persists, we can submit feedback to Team Xbox so they can start rolling out an investigation. This might be a possible bug that needs an update to fix. To submit a feedback, use Xbox Report a problem app and report a new problem. You can find the link here: Provide feedback to Team Xbox | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,