X Box One X - Sync Button and USB Port in the Front - doesnt work

Hello there!

Regarding your explanation and since you have tried all the troubleshooting steps mentioned, I believe that your device needs to be serviced. To request service, follow the instruction on this link Xbox Support and submit a service order.

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Xbox Support

Yes I did...hopefully this will work for you.. Left side of the xbox their is a button beside a USB port. It's the sync button, push that and use the sync button on the front of your controller.. Should work.. If not push the controller one first then the
box one.

One of the two is what I did

Hello,

Here are a few things to try:

• I would make sure the mouse works on another device (such as laptop or other computer) first.

• There is also a second port in the back of the Xbox One, try this to see if there is any success here.

• Make sure the port is working with another USB (Xbox controller for example)

• If you are still experiencing problems, take a read through this web-page https://support.xbox.com/en-US/xbox-one/ease-of-access/mouse-keyboard

From

Sync the Controller:
To sync a wireless controller with your Xbox, follow these steps:

Press the Xbox button on the controller to turn it on.
Press and hold the small sync button on the front of the Xbox Series X console (located near the USB port).
While holding the sync button on the console, press and hold the sync button on the controller (located on the top near the Xbox button).
Release both sync buttons when the controller's Xbox button starts flashing. The controller should now be synced with the console.

Something that I have found that helps is connecting a USB-C to the BACK port of the x-box and go into x-box accessories and update your controller, even if it doesn't need it.

I have been having the issue of the controller disconnecting and reconnecting randomly, even with the xbox button lit up like it is connected for a while now. And doing the above procedure has helped every time. Updating via usb-c on the front port does not seem to work for whatever reason. Using the back port works for me. I just had to do it again tonight. I don't like using a wired controller so if you want to do wireless try this.