X box incorrect set up of son as organiser & claimed gilded hunter pack against wrong...

Hi Mermaid32!

This is clearly not the situation I want you to be in. Let's do our best to sort this out.

On the first issue, you could actually remove himself or leave from the family group using his main account via https://family.microsoft.com/
Just make sure that you remove any member first before leaving. Once you left with his account, it could be added as a member of a family.

On the second issue, please be advised that once a code or token is redeemed, it's bound to the account itself and there's no way to transfer it from one account to another. I am afraid that those packs or add-ons can only be accessed using the 2nd account.

I click on the ‘Claim for another account’ and I get “After completing setup, add another account and claim Fortnite Gilded Hunter Pack, On the new account go to Account>Profile>Included with this Xbox console to claim”

Again if your comment were true I would’n be given this instructions right?

The thing is that I follow them but still cannot see the packs in my son’s account.

Hello Logan, sorry to hear you're having trouble with your content.

What you can do to access it is follow the instructions below.

Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.

or

Press the Xbox button  to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

Xbox series s gilded hunter bundle

Hi Joaquin, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​