X box Fortnite account

Lorna Hilton · Dec 3, 2023

Hello my son deleted his Fortnite account on xbox as he was trying to access his account and couldn't get in so deleted account. The email address that was attached to the account we do not have access to. He has tried to set up a new account on the xbox but it won't allow him to as he doesn't have access to that email address. We have owned this xbox since day 1. Is there any way you are able to help us. He can access it on his Nintendo and his pc but not on the xbox. Email address that keeps popping up on x box device with passcode is not ours. Any ideas what we can do? We factory reset the xbox thinking this might help. But no it didn't. Thank you.

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DanielCincotta

Hi I have unauthorised fortnite v buck purchases on my x-box account

PapaPigs

Unfortunately not...it shows he has a balance online at his microsoft account page, but not on the x-box/in Fortnite.

wirey manc

Hi, i uaed my hotmail account and have since created his own hotmail account for his own x box profile. Ive been able to transfer his fortnite/epic progress but im struggling with the rest of his x box games?

Jose Martinez_22

Hello Lorna H, my name is Jose, and I am an independent advisor. It's a pleasure to be able to guide you.

In this situation, there are some actions you can try to recover or resolve the issue with the Fortnite account on Xbox. Here are some suggestions:

Recover the email address:

Try to remember or recover the email address associated with the Fortnite account. It may be helpful to review old emails or any other information that can help jog your memory.

Recover the account through Epic Games:

Fortnite is linked to an Epic Games account. Try to recover the account through the Epic Games website using the information from the original account.

Contact Epic Games and Xbox Technical Support:

Get in touch with the technical support teams of Epic Games and Xbox. Explain the situation and provide as much information as possible about the account, such as the username, details of the original account, and any other relevant information.

Verify ownership of the account:

They may ask for additional information to verify ownership of the account. This could include details of in-game purchases, payment information associated with the account, etc.

Review Xbox security settings:

Make sure to review the security settings on the Xbox account, as there might be restrictions preventing the creation of a new account.

Avoid factory resets:

Do not perform more factory resets, as this is not directly related to the Fortnite account and may not solve the problem.

Change the associated email address:

If you manage to recover the account, consider changing the associated email address to one that you can easily access and won't cause issues in the future.

Remember to be patient during this process and provide all the information required by technical support. If all else fails, technical support will be your best resource to resolve this specific issue.

Xbox Technical Support: https://support.xbox.com/

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

JSeymour3000

This worked for me. After signing in on x-box highlight Fortnite, press start button (not a) go to manage game add-ons, go to saved data (temp cache), delete. Start Fortnite

X box Fortnite account