x-box crashes on load-up for microsoft solitare collection

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

My M/S Solitare collection wont find an internet connection to load the event screen even though X-Box settings say the connection is there and I can get onto the net through Firefox

re download microsoft solitare collection

Hi mike007bond,

Having a corrupted game file is one of the causes why Microsoft Solitaire Collection is not loading. To help you resolve this concern, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here



Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store



Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Step 5: Try to uninstall and reinstall the affected game.

Kindly update us with the results, so that we can assist you further.

Microsoft Solitare Collection will not reload after closure as it cannot reopen the Xbox data. The first load of the game works perfectly but close it and reopen it later and it will not load, Solitare attempts to access the User data, saved scores and games played etc but fails to load and freezes. I have proven that the cause is the XBox data as I can log the User out of the Xbox and play Solitaire as a guest, go out and reload it as many as you want but no scores or data is kept. I have tried all troubleshooting including, reset both Solitare and XBox, remove and reinstall. Etc. I have also contacted other users in this Region (Australia) all are having the same issues. Can you help please. Solitaire Version: 4.9.5170.0 Xbox Version: 2105.1001.19.0