X box account log in with no email or password access

Hi Veronica! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you and your son are experiencing this. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on the information I've gathered, the only option to recover an Xbox account, is through the account recovery web form:

https://account.live.com/acsr

If the games were purchased under that account, you need to have access to it in order to play all these games and continue the saved data progress on your new console.

If you're unable to recover that account, I highly suggest creating a new account for your son on your new console.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I changed my email on all my accounts including Microsoft and X-Box. I can log on to all of the accounts, but Microsoft Solitaire Collection still does not connect via X-Box Live.

Yes I am entering in the correct email and info for the right account. I know this because I used the same email and password to log in on this website and make this thread. When I entered it in it recognized z man but the console does not. So yes I am using
the correct one. It works on x box website but not on console. Thank you for this help.

We have no access to the account or account email and password we can provide you with the ips we had when the account was logged into with our old xbox

I have the email address associated with the account and I have access to the recovery email address

I have reset the password but then when I try and log on it says the account doesn’t exist.