X box account log in with no email or password access

Hi Veronica! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you and your son are experiencing this. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on the information I've gathered, the only option to recover an Xbox account, is through the account recovery web form:

https://account.live.com/acsr

If the games were purchased under that account, you need to have access to it in order to play all these games and continue the saved data progress on your new console.

If you're unable to recover that account, I highly suggest creating a new account for your son on your new console.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi,

as I said, the former email does not exist anymore, so there's just one email left to log in with, which is email "B" as described above. Email "A" is no longer registered at Microsoft and also does not exist as a mail address anymore.

I already reset the password before posting here. Resetting the password has no effect on the issue. The only proof I have is me seeing two X-Box accounts in my game launcher. Since I merged two Microsoft accounts I assumed that the X-Box accounts would be merged as well, as these do not exist as standalone accounts without connection to a Microsoft account.

I changed my email on all my accounts including Microsoft and X-Box. I can log on to all of the accounts, but Microsoft Solitaire Collection still does not connect via X-Box Live.

Yes I am entering in the correct email and info for the right account. I know this because I used the same email and password to log in on this website and make this thread. When I entered it in it recognized z man but the console does not. So yes I am using
the correct one. It works on x box website but not on console. Thank you for this help.

We have no access to the account or account email and password we can provide you with the ips we had when the account was logged into with our old xbox