X box account isnt pulling through my gamer tag and profile

Hey there charlotteeare,

Thanks for reaching out to the Forums for advice on how to work with this issue. I can totally understand how perplexing this could be for anyone to encounter. All gamertags only can have one unique primary email address. Therefore, if you are connected
to the internet and are signing into Live but are getting a different gamertag, then it would mean that you are using the right email to sign in.

Hope this helps.

Thanks for reading!

Yeah I've tried that but doesn't help. We tried forgotten account and my original tag is listed as associated with my email address but it doesn't pull it through and automatically created my a new tag.

Check these steps and see if they help:

https://beta.support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

try deleting the gamer tag then goto storage and on your controler - pull left trigger - pull the right trigger - press the X button - pull left trigger - pull the right trigger - press the X button then when prompted select yes and that will delete and
redownload the system update again. Then redownload your gamer tag and see if that helps

I have the exact same problem they cant help me. My xbox died and when trying to transfer the profile to my new box it went crazy. It created a new account with the tag when my real account is Super Tony 25. I can't sign into the xbox live
account but still have control of my hotmail which I will be deleting asap. The first two customer reps i talked to kinda helped but i'm not able to remember the account info from five years ago. I was 21 and being a free soul I have emails from xbox live
for my gamer tag in my hotmail account from as recent as two days ago but apparently my tag isnt linked to my email address. Lovely