WWE 2K23 Pre order issue.

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

I would suggest requesting a refund to see if after they refund it, you would be able to buy it again.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number.

simply go to the refund webform link here:

https://support.xbox.com/forms/request-a-refund

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

I pre ordered wwe2k23 and it says I own it and I paid for it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

No worries, Ken you just need to make sure that your payment method has enough funds to cater for the game.

According to Xbox support:

"If you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split your payment between credit card and account balance, you'll be charged around 10 days before the game launches."

For your reference, you can check this link: https://support.xbox.com/en-US/help/subscriptio...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly try pre-ordering the game on the website itself in that way we can check what is the issue. If it's your account, the payment method, etc.

Here you go: https://www.xbox.com/en-US/games/store/wwe-2k23...

Kindly change it for your region and choose the game edition that you would like.

Just make sure that you're not using a prepaid card.

The one that I bought was the NBA 2K23 Championship Edition Pre-Order