wrongfully reported and still waiting for my old gamertag after enforcement team overtuned...

Discus and support wrongfully reported and still waiting for my old gamertag after enforcement team overtuned... in XBoX on Consoles to solve the problem; on mid-october my 9 years , 15 character long gamertag got falsely reported for no reason. its got forced changed by a random 15 character long... Discussion in 'XBoX on Consoles' started by SU FauconJuju97, Feb 24, 2020.

  1. SU FauconJuju97
    SU FauconJuju97 Guest

    wrongfully reported and still waiting for my old gamertag after enforcement team overtuned...


    on mid-october my 9 years , 15 character long gamertag got falsely reported for no reason. its got forced changed by a random 15 character long gamertag (months after the new gamertag system release btw) . I appeal and enforcement team overtuned there
    decisions and told me that will get my old gamertag back after taking care of technical issue (i guess they were talking about the new gamertag system with only 12 character)

    quotes

    "Thank you for taking the time to file a Case Review with the Xbox Live Policy & Enforcement Team. After additional review, we will be returning the Gamertag to this account. Currently, we are unable to release the Gamertag for reclamation due to a temporary
    technical issue. However, we will be able to assign the Gamertag to the account when the issue is resolved. In the meantime, please feel free to use this free Gamertag change to adjust your account’s Gamertag to a preferred name. We appreciate your patience
    regarding this inquiry, please let us know if you have any further questions."

    I still dont have my old gamertag back and no update on any progress on my issue.

    Once decision is overtuned on enforcement.com there is no option to reply (even they lie about it " please let us know if you have any further questions")

    I try contacting the support every time i talk to a different person and i have to explain my case all over again , upload the proof from the enforcement team website and then they told me to wait and never keep me in touch.

    Its has been 4+ months already

    :)
     
    SU FauconJuju97, Feb 24, 2020
    #1
  2. iG x Garfield Win User

    wrongfully reported and still waiting for my old gamertag after enforcement team overtuned there decisions

  3. SU FauconJuju97 Win User

    wrongfully reported and still waiting for my old gamertag after enforcement team overtuned there decisions

    It's sad to hear that your gamertag hasn't been returned yet. I would recommend contacting and bugging them until it gets returned.
    Yeah, I have done it 6-7 times already
  4. SU FauconJuju97 Win User

    wrongfully reported and still waiting for my old gamertag after enforcement team overtuned there decisions

    Sorry to hear it. If you are unable to contact them via the enforcement site as listed in the other post then please contact Support for more help. Ask to be escalated and be sure to provide the Microsoft Advocate (not the expert) with the message
    from the PET
    I have send the screenshot from the PET 3 times already during my discussion with the support

    thanks for your help both of you though
  5. Frankalore the Merci Win User

    wrongfully reported and still waiting for my old gamertag after enforcement team overtuned there decisions

    It's sad to hear that your gamertag hasn't been returned yet. I would recommend contacting and bugging them until it gets returned.
  6. Onyx Is Here Win User

    wrongfully reported and still waiting for my old gamertag after enforcement team overtuned there decisions

    Sorry to hear it. If you are unable to contact them via the enforcement site as listed in the other post then please contact Support for more help. Ask to be escalated and be sure to provide the Microsoft Advocate (not the expert) with the message from
    the PET
Thema:

wrongfully reported and still waiting for my old gamertag after enforcement team overtuned...

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