Wrongful suspension

The enforcement team doesn't uses the forums and we can't help you with suspensions.

To check your suspension or if eligible for a case review:
https://enforcement.xbox.com

I was told by Xbox support to contact you guys via forums. If that's not the case then I'm going to contact one of the managers and have that representative dealt with. Microsoft shouldn't give false info.

I got told the same thing. they are giving us the runaround. Why are we paying to get treated like this? what is the sense of having a team dedicated to enforcement that no one can get in contact with... really grinds my gears.. still waiting for a reply
on my post i made about a half hour ago

If someone is harassing you online then just report & block them.

Even if someone else started it you can still be suspended if you reply with a message that breaks the ToU/CoC.

Rep has nothing to do on whether you get suspended or not.

As mentioned,if you've filed a case review then all you can do is wait.

While I understand your frustration, you need to complain about the suspension in the correct forum here. When posting there, include your suspended Gamertag.

Additionally: even if the person provoked you, if you used "naughty" language, it is still a bannable offense. So the next time someone provokes you, simply report him, and block communications with that person. That way, he is the one getting suspended.

This site will give an example of that they consider different types of behaviors to avoid so that you will not receive a ban:
https://enforcement.xbox.com/ The third topic will cover the area of cheating.

The enforcement team does not use the forums. You can view your ban on enforcement.xbox.com but if the case review was upheld there is nothing further you can do.