Wrong version of FIFA 23

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

JDMackie, exchange is not possible.

But you can ask for a refund, and purchase the item correctly.

Let's see if it's possible to ask for a refund, buddy.

You will fill out a form, you will need the order code for each item.

But you have all the step-by-step procedure ok?

https://support.xbox.com/help/subscriptions-bil...

I remain at your disposal if you have any further questions.

I have the same problem. I have just bought the wrong Fifa 23 version. Instead of Fifa 23 x box series S accidentally I bought xbox one version. And didn't even installed it. Let's wait for the refund result as I made a ticket refund recently.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kieran, unfortunately all xbox digital product refund requests are made by the form you filled out, even xbox support can't help you with the refund issue.

As for the cross-play of Fifa 23, I leave below a link where you have more information about cross-play.

https://earlygame.com/fifa/fifa-23-crossplay

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Reply to the email you got that told you the refund was denied. Explain in detail why you want the refund, then the refund department might change their mind.

I tried both a backward compatible game as red dead redemption and the new gen versions of NHL 23 and fifa 23 on the series x version