Wrong Game Downloaded

Hi there Guy N, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Please request a refund using the following link and then purchase the correct points for your game:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please keep in mind that it may take up to 24 hours for your purchase to appear in the list of refundable orders. If you do not see it, you may need to wait for that time and then check again.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello, my name is Fernando, an independent consultant. Hope you are doing great. I will be more than happy to help you with your query today.

Try this procedure:

In My Games & Apps, highlight a game (but don't select it).
Press the Menu button  on your controller and select Manage Games & Add-ons.
Select the game tile and then tick each checkbox for the items you want to install.

Hope I helped, see you soon!

thx for the reply. there was 3 dlcs to install.

Hi JKMURDAR, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

On your Microsoft Store App, can you please search "Call of Duty:registered:: Black Ops Cold War" then install the game from there?

Is your account region also French? You can check by going to
https://billing.microsoft.com and clicking on "Go to personal information".