Wrong email on initial startup

Discus and support Wrong email on initial startup in XBoX on Consoles to solve the problem; Hello: I purchased a Xbox one (original) from a friend. I reset the Xbox to manufactures settings. On the initial startup (after updates were... Discussion in 'XBoX on Consoles' started by CovertGiraffe50, Dec 8, 2017.

  1. Wrong email on initial startup


    Hello:

    I purchased a Xbox one (original) from a friend. I reset the Xbox to manufactures settings. On the initial startup (after updates were installed) I accidentally entered the wrong email address. I don't even know the password for the incorrect email.
    So now the setup is stuck on the password screen. When I hit the "forgot Password" tab, it says I will get a text but the last digits for the number are not mine.

    Please help....trying to get this set up for my little one before Christmas.

    Thank you.

    Steve Abe

    :)
     
    CovertGiraffe50, Dec 8, 2017
    #1
  2. Dachand3
    Dachand3 Guest
    Cannot update on initial startup

    Ditto. I am the proud owner of a $500 doorstop.
     
    Dachand3, Dec 8, 2017
    #2
  3. Niyatt
    Niyatt Guest
    Cannot update on initial startup

    Ok so i'll answer my own question incase others read this and are having the same issue.

    If you are trying to do an Offline System Update be sure to use a standard USB. Turns out this was my big issue. So make sure of that.
     
    Niyatt, Dec 8, 2017
    #3
  4. gds1972
    gds1972 Guest

    Wrong email on initial startup

    Hi

    Is there any content purchased using this account or subscriptions such as Xbox Live gold tied to this account?

    If there is nothing tied to this account then it might be easier to carry out a reset of the console to factory defaults again. To reset the console to factory defaults please see the guide below.

    Reset Xbox One Console to Factory Defaults

    If you are not able to get the console to load the dashboard please use the guide below and follow the option for offline update on the first screen. You only need to follow step 4 of the process to get the console to the Troubleshoot screen and from here
    you can reset the Xbox again.

    Xbox One System Updates | Offline System Updates
     
    gds1972, Dec 8, 2017
    #4
  5. gds1972 Win User

    Wrong email on initial startup

    Hi

    Is there any content purchased using this account or subscriptions such as Xbox Live gold tied to this account?

    If there is nothing tied to this account then it might be easier to carry out a reset of the console to factory defaults again. To reset the console to factory defaults please see the guide below.

    https://support.xbox.com/en-GB/xbox-one/console/reset-console-to-factory-defaults

    If you are not able to get the console to load the dashboard please use the guide below and follow the option for offline update on the first screen. You only need to follow step 4 of the process to get the console to the Troubleshoot screen and from here
    you can reset the Xbox again.

    https://support.xbox.com/en-GB/xbox-one/console/system-updates-solution
  6. tcleves Win User

    Cannot update on initial startup

    I'm having exactly the same issue, got ,my Xbox one 3 days ago and the last guy I spoke to on the Microsoft support line said it could be up to a week before they figure it out! I've tried everything I can think of but all it does is freeze.

    Lift your game Microsoft, something that I should have been excited beyond belief about has now been ruined.
  7. Dachand3 Win User

    Cannot update on initial startup

    Ditto. I am the proud owner of a $500 doorstop.
  8. Niyatt Win User

    Cannot update on initial startup

    Ok so i'll answer my own question incase others read this and are having the same issue.

    If you are trying to do an Offline System Update be sure to use a standard USB. Turns out this was my big issue. So make sure of that.
  9. Toxic Raven Win User

    Brand New Xbox One stuck on start up

    When you restart do you go to the Dashboard or does it continue with the initial startup process.
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Wrong email on initial startup

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