Wrong confirmation email address

ObtainedToTo61 · Jul 2, 2018

Hi, i just claimed a 10 and a 5 dollar gift card with my gems but i think i wrote a wrong email address, it doesn't even exists and i want to know how can a get them sent to my correct email address.

:)

Dollydoodah · Jul 2, 2018

Any Xbox game for £20 cheaper

I had 2 emails back on 2 things I ordered saying email address was wrong...
Then had confirmation email for the cancellation of one...
Just had another email saying that this one would be refunded shortly (just checked and the money is back in bank)...

But I haven't had these additional emails for the other one????

XBLRewards8 · Jul 2, 2018

Missing email, my email just vanished, with gift code tokens from freedom playathon

Hey roberts666,

Apologies for the delay. We are still working with another promotional team for this sweepstakes to see if we can get any details on the email address you provided. Just for confirmation, can you confirm that the email address you provided in your private
message is the email you registered into this sweepstakes with, and not your normal contact email? Since it is possible to register into the sweepstakes with any email address you wish to put into the registration form, we have seen some users look at the
wrong address. Having this confirmation helps since we have had some cases where our other team could not find the email provided by the user, and after investigation, we found that the user mistyped their email address (for example, typing in a @htmail.com
address instead of a @hotmail.com address). Knowing what the first part of the email address is expected to be can help significantly in identifying if a typo is the issue.

XBLRewards8 · Jul 6, 2018

Hello ObtainedToTo61,

We have sent this information to our Vault team to investigate. Once they can inform us on how to proceed, we will update this thread.

XBLRewards8 · Nov 3, 2018

Hello ObtainedToTo61,

Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears. Here are the redemption instructions that would have been in your email:

To redeem your prize from a browser:

• Go to www.prepaiddigitalsolutions.com

• Enter your prepaid digital token

• Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.

XBLRewards8

Hello ObtainedToTo61,

We have sent this information to our Vault team to investigate. Once they can inform us on how to proceed, we will update this thread.

XBLRewards8

Hello ObtainedToTo61,

Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears. Here are the redemption instructions that would have been in your email:

To redeem your prize from a browser:

• Go to www.prepaiddigitalsolutions.com

• Enter your prepaid digital token

• Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.

XBLRewards8

Hey roberts666,

Apologies for the delay. We are still working with another promotional team for this sweepstakes to see if we can get any details on the email address you provided. Just for confirmation, can you confirm that the email address you provided in your private
message is the email you registered into this sweepstakes with, and not your normal contact email? Since it is possible to register into the sweepstakes with any email address you wish to put into the registration form, we have seen some users look at the
wrong address. Having this confirmation helps since we have had some cases where our other team could not find the email provided by the user, and after investigation, we found that the user mistyped their email address (for example, typing in a @htmail.com
address instead of a @hotmail.com address). Knowing what the first part of the email address is expected to be can help significantly in identifying if a typo is the issue.

AchyGoose09072

Same boat bro.. I need to change my email address associated with my Xbox live (Windows Live actually) account. :/

WPAK

Hi there,

if you are able to sign in to the account on the console, you will be able to change it there, via the steps described here:

support.xbox.com/.../manage-microsoft-account

at the section "Can I switch my gamertag to a different Microsoft account? "

This will let you keep all the stats etc, only the associated Microsoft account (email) will change

Wrong confirmation email address