Wrong Cancellation for Ultimate

You would have to try contacting support and speak to billing. Typically if you refund a subscription, it cancels it also http://support.xbox.com/contact-us

Olá, não há nada de errado nisso, você se enganou. Caso você não sabia, a assinatura do Xbox Game Pass Ultimate junta a Xbox Live com o Game Pass. Então quando você cancelou a assinatura Ultimate, você juntamente cancelou a live.
[b][Translation-Hello, there's nothing wrong with that, you made a mistake. In case you didn't know, your Xbox Game Pass Ultimate subscription joins Xbox Live with the Game Pass. So when you canceled the Ultimate subscription,
 you together canceled the live][/b]

Since you upgraded to Ultimate, your gold was cancelled and upgraded to Ultimate as well. Cancelling Ultimate also cancels your gold.

No. If you added a 12 month code already, it would have been cancelled and converted to Ultimate since Ultimate includes gold. Cancelling Ultimate will cancel everything.

When you purchase Ultimate while having one of the lower subscriptions such as Gold or Game Pass, it will convert all of your subscription to Ultimate. This is why it shows as cancelled at the time of the Ultimate purchase. Since it was all converted to Ultimate, once you manually cancelled the subscription, you cancelled everything. You can try to contact phone support to see if you could possibly be refunded but this happened due to you cancelling the Ultimate.

Again, when you have a subscription to Gold or Game Pass and you purchase Ultimate, the previous subscriptions are cancelled and converted to one Ultimate subscription. When you cancelled Ultimate, you cancelled everything.