Wrong address

I’ve asked my mother if I could buy a microphone from Microsoft’s digital store on my Xbox One, I’ve paid for it and it is currently pending but what I didn’t know was that the address was incorrect

Okay i see, i would recommend you to contact Microsoft immediately, tell them your situation and see what they can do for you.

Hi Mark_377,

My name is Darren; an Independent Consultant, I'm here to help you with your problem.

Did you purchase it from Microsoft's website? If you did, i recommend you to contact Microsoft for further assistance.

https://support.microsoft.com/en-us/contactus/

I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.

Thanks

Hi again Deadpool1090,

We have received confirmation of your information, and our prize fulfillment team has told us they were able to update your address before the prizes were sent out. You should receive your prize at your new address! Cheers!

Hello Deadpool1090,

If you could use the message function (the envelope icon on this forum post) to private message us your name, email address, old address that you put into the registration, as well as your new, correct address, we can contact our prize fulfillment team to
see if we can still adjust this information.