Wrong 10$ gift code sent on Forza Horizon 3 promotion

Discus and support Wrong 10$ gift code sent on Forza Horizon 3 promotion in XBoX Sales and Promo to solve the problem; I was asked to post here so I could get assistance regading a wrong 10$ gift code sent by email for the Forza Horizon 3 promotion on the Microsoft... Discussion in 'XBoX Sales and Promo' started by Francisco Valenzuela, Sep 30, 2016.

  1. Francisco Valenzuela
    Francisco Valenzuela Guest

    Wrong 10$ gift code sent on Forza Horizon 3 promotion


    I was asked to post here so I could get assistance regading a wrong 10$ gift code sent by email for the Forza Horizon 3 promotion on the Microsoft Store.

    The code was not in a 25-digit format and Microsoft support confirmed

    :)
     
    Francisco Valenzuela, Sep 30, 2016
    #1
  2. KiidParadox
    KiidParadox Guest
    Pre-order gift cards not received

    I pre-ordered Forza Horizon 3 and at the time the $10 gift card promotion was there and I also pre-ordered 2k17 both from microsoft.com and I have not recieved either of the $10 gift cards
     
    KiidParadox, Sep 30, 2016
    #2
  3. StipularCandy29
    StipularCandy29 Guest
    Never received my $10 gift card

    Hello there. I purchased Forza Horizon 3 on September 21st, 2016. It came with a free $10 gift card in the offer, which I was supposed to receive through email. I waited and now, 2 months later, still nothing. How do I proceed? I contacted Microsoft support,
    which contacted Xbox support and was referred to this forum. Please, all assistance is appreciated. -Lori

    Item Description - $10 MICROSOFT STORE GIFT CODE -- FORZA HORIZON 3 FOR XBOX ONE DOWNLOAD CODE

    Support Ticket # - [Mod Removed]
     
    StipularCandy29, Sep 30, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Wrong 10$ gift code sent on Forza Horizon 3 promotion

    The $10 gift cards are for use on microsoftstore.com not Xbox Live. So they should be a 9 digit code.
     
    Smwutches, Oct 1, 2016
    #4
  5. Francisco Valenzuela
    Francisco Valenzuela Guest
    The instructions on the email link to xbox live (as seen below):

    How to redeem your $10 Xbox gift card:

    1. Sign in to your Xbox Live account on Xbox.com (live.xbox.com/.../RedeemToken)

    2. Enter your code in the open field

    3. Click Redeem Code and make sure to use the redeemed $10 funds within 120 days of redemption

    Can you give me a link on where to redeem the 9 digit code?
     
    Francisco Valenzuela, Oct 1, 2016
    #5
  6. Smwutches
    Smwutches Guest
    That's odd. When you make a purchase on microsoftstore.com there should be an option to add a promo code and that's where you would enter the 9 digit code.
     
    Smwutches, Oct 1, 2016
    #6
  7. ngocphi
    ngocphi Guest
    Yeah you redeem it at ms store then redeem the newly sent email on your console
     
    ngocphi, Oct 1, 2016
    #7
  8. ngocphi
    ngocphi Guest

    Wrong 10$ gift code sent on Forza Horizon 3 promotion

    Xbox only accepts 25 digit codes

    However promotion store codes have to be redeemed on their websites firstly before you get the correct @e
     
    ngocphi, Oct 1, 2016
    #8
  9. reaver8
    reaver8 Guest
    I try using my Forza Horizon 3 $10 promo code but it keeps telling me it's invalid?
     
    reaver8, Oct 4, 2016
    #9
  10. Smwutches
    Smwutches Guest
    You would need to contact Microsoft Store support
     
    Smwutches, Nov 3, 2018
    #10
  11. ngocphi Win User

    Wrong 10$ gift code sent on Forza Horizon 3 promotion

    Xbox only accepts 25 digit codes

    However promotion store codes have to be redeemed on their websites firstly before you get the correct @e
  12. reaver8 Win User

    Wrong 10$ gift code sent on Forza Horizon 3 promotion

    I try using my Forza Horizon 3 $10 promo code but it keeps telling me it's invalid?
  13. Francisco Valenzuela Win User

    Wrong 10$ gift code sent on Forza Horizon 3 promotion

    The instructions on the email link to xbox live (as seen below):

    How to redeem your $10 Xbox gift card:

    1. Sign in to your Xbox Live account on Xbox.com (live.xbox.com/.../RedeemToken)

    2. Enter your code in the open field

    3. Click Redeem Code and make sure to use the redeemed $10 funds within 120 days of redemption

    Can you give me a link on where to redeem the 9 digit code?
  14. Smwutches Win User

    Wrong 10$ gift code sent on Forza Horizon 3 promotion

    The $10 gift cards are for use on microsoftstore.com not Xbox Live. So they should be a 9 digit code.
  15. Smwutches Win User

    Wrong 10$ gift code sent on Forza Horizon 3 promotion

    You would need to contact Microsoft Store support
Thema:

Wrong 10$ gift code sent on Forza Horizon 3 promotion

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