WORST Xbox Support from a LAUNCH DAY ONE CONSOLE - I can't get help!

1 - I should not have been told that I would get a Day One controller by Customer Support when I called. I was given an inaccurate expectation if that is the case. I would like them to explain why I was given that incorrect expectation.

2- My retailer was SOLD OUT at the time.

 

Same boat here, only I (like a fool) bought it straight FROM Microsoft so im a double dummy.....I even bought the "complete" warranty that told me this WOULDNT happen........

"Microsoft Complete - Xbox One - 2 Year

Covers hardware issues for 3 years from date of device purchase. In the event of a device malfunction, plan provides an Advanced Exchange replacement option at no additional charge (no upfront charge; credit card hold required and charges apply if original
unit is not returned). Also covers up to 2 controller replacements during the coverage period. Exclusions apply. Review contract terms and conditions for details".

now, I know they covered themselves legally but when I read (and also called and spoke to someone and was ASSURED no out of pocket costs) " In the event of a device malfunction, plan provides an Advanced Exchange replacement option at no additional charge
(no upfront charge; credit card hold required and charges apply if original unit is not returned)." I thought that "device" meant well, device....console , Kinect, controller , power brick.....and was TOLD that.......nope....controllers and power bricks are
"accessories" and fall under a "different plan".......something that is REQUIRED is NOT, repeat NOT AN ACCESSORY!!!!!!.....anyway, ive argued it with them Ad nauseam to no avail.......but I dang sure wont forget it.....as many game sites as I can find, as
many blogs as I can type......people should know, BUYER BEWARE!!!!