Worst customer support I've ever experienced

EirikSørlie · Mar 29, 2022

I have contacted and been called back by customer support for a issue regarding a refund on a faulty XBOX controller today.

Talked to 3 different support people. Every time I've given them the info and case number/mail, then they've proceeded to put me on hold while they are supposedly researching what to do next. Two times the call cut off, and the third time I waited for 20 minutes with no reply.

Is this normal procedure for Microsoft customer support? If the issue is too demanding they will just get rid of the problem this way? That is not to mention how hard it is to contact your customer support in the first place.

So the question is: Is it possible to contact someone who is somewhat competent in order to resolve issues?

Regards, E.S.

:)

Georges C.

Hello again, it's really weird why they have access to the account and the data.

Georges C.

Hello again, really your situation is unusual especially when it comes to controls in Europe, I even send my 3x control for repair and never had problems.

However in cases like this only support can give you some guidance, that's why they have access to your account and the information of what happened to your control and your compensation.

EirikSørlie

I've found no other number to call or option to contact Microsoft on this issue. I you have such contact info I would love to hear it.

The people I talked to didn't say anything about having contacted the wrong department, if so they could have just transferred my call to the proper dept. but instead I was just put on hold.

Georges C.

Hello again, If you wish to request a refund for a digital product, just follow the steps below.

You will need to log into your account that purchased the game or subscription and fill out this form below for the refund, you will also need the order code for each item you want the refund.

There is just follow all the requirements requested in the completion, and then wait for an email with the response of the request.

This could take up to 72 hours.

https://support.xbox.com/de-de/forms/request-a-refund

If you'd like to contact Xbox support via chat, click the link below.

So erreichen Sie uns | Xbox Support

EirikSørlie

Thank you George.

You don't happen to know how I can in contact with people who handle refunds at Microsoft Returns in Germany?

Worst customer support I've ever experienced