Wont process payment

Discus and support Wont process payment in XBoX Games and Apps to solve the problem; nae8ZU2L5pZXf3ZBienhol.86.5 Tue, 12 Dec 2023 16:47:38 GMT I got the above message while trying to purchase software as a gift and I tried both my... Discussion in 'XBoX Games and Apps' started by Thrillride01, Dec 12, 2023.

  1. Thrillride01
    Thrillride01 Guest

    Wont process payment


    nae8ZU2L5pZXf3ZBienhol.86.5

    Tue, 12 Dec 2023 16:47:38 GMT

    I got the above message while trying to purchase software as a gift and I tried both my payment options and made sure all details were correct, I have no subscriptions in arrears, and as far as I know, I have no suspensions or bans. This is meant to be an early Christmas present, please help.

    :)
     
    Thrillride01, Dec 12, 2023
    #1
  2. Thrillride01 Win User

    Wont process payment

    Minecraft, Paypal/mastercard, as I tried both, and there isn't anything else I wish to purchase right now, so I don't know.
  3. Ryan [Limitless] Win User

    Wont process payment

    Hi Thrillride01, I’m Ryan.

    What software are you trying to purchase? What’s your specific payment method (account balance, debit/credit card, PayPal, etc), and does the same error occur when you try to purchase anything else through the Microsoft Store?

    Here to help.
  4. Thrillride01 Win User

    Wont process payment

    Nope! Errored out again! I thought I was talking to support?? Who are you??
  5. Ryan [Limitless] Win User

    Wont process payment

    Okay, does the purchase successfully go through now?

    This is the official support article for purchase errors:
    https://support.xbox.com/help/subscriptions-billing/buy-games-apps/purchase-error-solution

    Troubleshooting gifting digital games:
    https://support.xbox.com/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help

    If the issue persists, you would need to contact support directly at https://support.xbox.com/contact-us - if anything, they can complete the purchase from their side.
  6. Ryan [Limitless] Win User

    Wont process payment

    I’m an Independent Advisor, not affiliated with Microsoft - they contract a gig company called Limitless. In fact, most of us here are just fellow gamers. All the different community roles explained here: https://answers.microsoft.com/en-us/page/faq#faqWhosWho4

    You would need to start a live chat or request a call back through https://support.xbox.com/contact-us to speak with someone from official Xbox Support or DM them on Twitter https://twitter.com/XboxSupport / https://twitter.com/microsofthelps
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