Won't let me update my Mobile Number to redeem points keeps saying I am Human then nothing!

Hello (Name of Person), I am an independent advisor and I would be happy to help you today. My name is Khaji

I'm sorry you're having trouble updating your mobile number to redeem points.

Check if you are using a valid phone number: Make sure you are using a valid phone number and that you are not using a Google Voice number or a fake number generated from a random website

Check if you're using the same phone number on multiple accounts: Under the terms and conditions of the Microsoft Rewards Program, you can only earn points and redeem rewards for one account per person. Using the same mobile number to earn points and redeem rewards for two Microsoft accounts is not permitted and may result in account suspension or termination.

Thank you very much for your patience and understanding! If you need anything else, don't hesitate to contact us again.

Nope not using this number anywhere else and it's a valid number.

You don't have that number associated with another account or something related to Microsoft, Sandy P
?

ok well the points wont redeem it says error code 80190843 wont let me redeem and i am on my beta xbox have had three beta updates

I've had the same problem all weekend. It won't let redeem the free pack, update the roster, or anything. It keeps saying that I've lost my connection to EA.