Won't let me sign in at all???

Hello Archangel Eliza,

Thank you for your contribution to the Microsoft community.

I totally understand that you want to sign into your Xbox account. Just a reminder, we are not able to double check your account here deeper and check for possible issue since we do not have the option to. No worries, we do have some effective troubleshooting steps here that could fix the issue.

There are a few things we can try to troubleshoot the issue.



First, please make sure that your Xbox is connected to the internet and that your internet connection is stable. You can try resetting your router or modem to see if that helps.



If that doesn't work, please try clearing the cache on your Xbox. To do this, go to Settings > System > Storage > Clear local saved games. This will clear the cache on your Xbox and may help resolve the issue.



If you're still unable to sign in, please try resetting your Xbox to its factory settings. To do this, go to Settings > System > Console info > Reset console > Reset and keep my games & apps. This will reset your Xbox to its default settings but will keep your games and apps installed.

Hope I helped. Please do not hesitate to ask if you have further questions.

YanYannn
Microsoft Community Moderator

Hello Archangel Eliza,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

That's strange indeed as if your network connection may possibly be blocking the websites.

Try to use a different network connection/Internet Service Provider as part of our troubleshooting steps.

You may try to access your account on your friend's home network on Xbox.com and account.xbox.com.

Yes, that is accurate. It seems I am able to log on to my console.

I tried with a separate microsoft account and it failed to work on the xbox site as well. I tried with both on the microsoft site and they worked fine, but I can't seem to sign in on the xbox one without it reloading and refraining from signing me in.