Wont let me connect to xbox live on backwards compatible games

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello, what console are you trying to play games on backwards compatible, it would it be a regular Xbox One or one of the new generation S/X?

Have you tried any procedures on the console, if so, which ones?

Hi there,

please double check if your Xbox One console is fully updated (and connected to Xbox Live) since this is a requirement to install a Backward compatible game.

When using a disc the backward compatible game will still be downloaded from Xbox Live, since that is the backward compatible version (it will require the play disc to be inserted in order to play the game)

Since you mentioned discs, please be sure to insert the correct one (when console is connected and is updated). that usually should trigger installation.

Let us know the results

Good day

Blacks ops lll wont be on backwards compatibility as it was released on Xbox One.

If games have been released on 360 and on the One it wont be backward compatible.

Hey Metallica5711! When you launch a Backward Compatibility game, are you able to connect through the Xbox 360 guide? You can access the guide by pressing the view and menu buttons when a Backward Compatibility game is launched. Post back and let me know!

Settings > network > network settings > advanced settings > alternate mac address > clear. This is when it is hooked up with a wired connection. Make sure you have the ports necessary open (most routers have an xbox option in port forwarding) as well.
Your xbox will reset and hopefully it’ll work for you too.