Won’t let me buy online

Hey Luis,

Can you give us some insight as to what exactly you are trying to purchase? and what do you mean by you put money on your Xbox?

Thanks haven’t received an email and it won’t let me request again

How come it let him buy it for the wrong console online

He purchased it through the Xbox one

Hi Nick E, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I am very sorry for the problem you are going through, I would like to obtain a little more information so that I can provide you with better help and resolve this problem.

Of all, you can enter the following link and check if the problem you are presenting appears here and if you find a possible solution. If you need more help, you can contact me again but you have to give me more information about the specific problem so I can identify the cause and find the solution.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/purchase-error-solution

Thank you for being so understanding, I look forward to your response. Good luck!

Best regards,
Daniel.

Hi there!

What game are you trying to play online and are you seeing any errors when you try to play?

Let's also make sure that your
account info and console info matches the country you are actually located in. If this got altered in any way it could prevent you from playing online.

Post back and let us know how that goes!

First thing's first, have you tried a
power cycle?

I am not sure what you've tried up to this point, so please do mention everything you've attempted to fix your problem.

Occasionally, your console may not see any recent renewals on your account, and will require a full shutdown and reboot to "refresh" itself.