Wondering why my reward points aren't being deposited, it says update billing but it is ...

Hello High Five Jive,



After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. While we have recently heard positive news from this team, at the current point in time, they have not yet provided us with an approximate solution
date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello ShowingSpring7,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Mexican Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours. While
you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the
MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still being created.
If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

Does it show you having pending points in your rewards account if so then the precious post is correct once you're account had a balance of 100 points then they are deposited at the being of the next Billing cycle within 24-72 hours

Hello my Microsoft points are not deposited to my account tells me that I must update and verify my billing address. Check it and it's okay. My rewards account and Xbox live are from the same region I do not understand what the problem is.

My account has always been verified I have the emails that unfolds. This changes just when I got the 5000 points and the automatic deposit