Wondering whether my purchase qualifies for the 50,000 reward credits

Hello Forever Blazin,

Apologies for the inconvenience. We have contacted our MicrosoftStore.com team and confirmed your purchase. We will manually adjust your account to reflect this purchase, and you should see the Credits pending by the end of next week!

Hi OG M1. Unfortunately, to qualify for the 50,000 Credits, the purchase must be made with your own Microsoft account from microsoftstore.com. If her account was registered for the Rewards program at the time of purchase, then she may have qualified for
one of our console offers.

There were 2 offers to receive credits for purchasing a console (they actually only ran from October to the end of December). Either the default offer of 30,000 credits or the offer for 50,000 credits. The offer for 50,000 credits was not given to everyone
and was not just for gold members. In order to qualify, you had to be chosen for the offer (you would have either received a specific email for that offer including a code, or the offer would have shown on the Missions page of the Rewards site when you signed
in, begin gold was not a requirement). If you were not chosen for the 50,000 credit off (as support stated), you would receive the default offer of 30,000 credits.

Hello Magic Anima,

That offer is actually for 50,000 Credits. From the FAQ for that offer:





When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.





Since your purchase was made recently, it is too early for those Credits to appear as pending.

Hello upbeatzombus,

From our FAQ:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

Since your purchase was made recently, it is too early to see those Credits.