wondering when things will pic up in the xbox insider hub app

These things happen in the Xbox preview. the best thing to do is report it using the Xbox insider hub. press the Nexus button (Xbox Button) down on the controller until the shutdown option pops up, then select report a problem, and continue from there.
If you can't use the virtual keyboard in the insider hub, then connecting the xbox app on your phone or tablet to the xbox will work just as good or using the console companion app will also work too.

One more question, should the app already be installed or not? Ive checked insider hub and theres no app yet on my xbox one s it was there when I started it up

Hi there!

You first need to have the Xbox Insider Hub app downloaded from the Microsoft Store before you can report a problem to the insider team.

https://www.microsoft.com/en-us/p/xbox-insider-hub/9nblggh68vsk?&activetab=pivotverviewtab

If you're not too familiar with the app or program than more than likely your Xbox is not enrolled in the program since you need to have the Xbox Insider Hub app downloaded to join the program. If you want to see if you are enrolled or not follow these steps:

1. Launch the Xbox Insider Hub on your Xbox One or a Windows 10 PC.
   
2. On the main landing page, select Settings.
3. Select Manage devices and choose the one you want to remove from the program.
   
4. Select Done.

If you don't see any devices then your Xbox is not enrolled. If you see your Xbox listed and are enrolled, hold down the Xbox button on your controller to bring up the power menu. You should see "Turn off console", "Turn off controller", and "Report a problem".
Select report a problem and the Xbox Insider Hub will open to the page where you can describe the issue and submit a report.

Would you mind explaining what error you get when trying to add a custom picture and what method are you using to change the gamer pic?

Also what error do you get when trying to view clips on Xbox Live?

Another thing that can cause this issue is being in the Xbox Insider Preview program. Even if you aren't on a preview build, you can download the Xbox Insider Hub app and report any issues when they happen. This will send data, so that the development
team can investigate any bugs.

Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

Yes, Players, can opt-in and out of Preview from the Xbox Insider Hub app

Be sure to back up your worlds first! Open the Xbox Insider Hub app and unenroll from Minecraft Preview. Uninstall Minecraft. Reinstall Minecraft from the Microsoft Store app.