With my account, the games disappeared

Heya!

We would recommend reaching out to the
chat or phone team for assistance with billing issues.

They will have the proper tools to look into why the purchases were canceled.

We wish you the best with that!

You will need to contact official billing support at support.xbox.com/contact-us

of course, I will contact everyone to solve this problem ... money has disappeared from the bank account and the game is not on my account ...

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Ruairi Higgins,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I could not really imagine how crucial it is to know that your account that stores your game, purchases and achievements is inaccessible. Just to set your expectation, Microsoft account is managed by a completely automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

I know how critical it is for you to be able to access this account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. As the system will verify the information that only the user or account owner can supply.



Based on the information you have shared, we recommend that you complete the recovery form and provide any information you can remember having provided on your account. However, before you start filling out the form. Please see this account issues support article that contains ways to access the account again - please read all the information available here.

In addition, you can also check out this support article – How to Recover a Hacked or Compromised Microsoft Account.



Please use this recovery form - Recover your account.



To be fair, anyone in the Microsoft Community cannot remove or change your account information. Your own self will be the help you need.



Sincerely,



Xbox Forum Moderator

Microsoft Community