Wireless network needs repair

Hi

Before you start the process of sending your console for repair please complete this

Network Troubleshooting guide to find out if the console needs to be sent for repair. If the console does need to be sent for repair
please use this link to start the service request, whilst creating the service request you will be provided the cost to repair the console.

If it is not showing any wireless networks to connect to then it is a hardware issue and will need to be sent out for repair.

You need to send it in for repairs.

https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

If other devices can see your wireless network but your Xbox console can’t, there may be something wrong with the internal wireless adapter, and your console may need to be repaired.

Hi,

If your console is the slim model then the wireless adapter is built into the console. You say the lights went out, what exactly do you mean by that. The message you are seeing usually means that the internal wireless adapter is faulty I'm afraid and a repair
may be needed.

-

Arrange a repair here

-

support.xbox.com/.../repair-process

- If your console is an older model then you will need to purchase a wireless networking adapter for your console.