Wireless headset failed to update and now won't turn off or connect to my console or devices

UPDATE: I popped off part of the back and noticed it is turning on now but when I try and connect my headset it completely shuts off and won't turn back on until I remove the headset.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Use the Green Power Button on the back of the left earcup to turn off the headphones. You should hear a “power off” sound and the power light will turn off (just above the power button). Wait a few seconds, then press the power button again to restart the headphones.

Make sure your headset is updated to the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories. If you don't already have the Accessories app installed on your PC or mobile device, you can get it at:

Xbox Accessories app
Note Your Xbox Wireless Headset must be turned on and connected to your console or device to update its settings in the Accessories app. Depending on the number of accessories currently connected to the console or device, you may need to scroll left or right to display the headset settings screen.

To see if the headset firmware is up to date, click the (…) button on the headset setup screen. If a new update is available, select Update now to update your headphones. (Even if no update is available, you can also select Update now to reinstall the latest firmware.)

This may take a few minutes; Leave the headset on, motionless, and near the console until the update is complete.

Note To update the headset through the Xbox Accessories app on a Windows 10/11 device, the headset must be connected to the device using a USB-C cable.

To perform a hard reset on your headphones:
Connect the USB-C cable to the headset and stand next to the console, Windows 10/11 device, or a power source with a USB connection (do not plug the other end of the USB-C cable into the console, PC, or power source yet). feeding).

Press and hold the power button and mute button at the same time (both located on the left earcup), then quickly connect the USB-C cable to your console, PC, or power source.

If the hard reset is successful, the headphones should turn off.

Turn the headphones back on. (If you hold down the power button during the entire hard reset process, the headphones will turn off and on again.)

Information source (credits):
https://support.xbox.com/help/hardw...s disconnecting,from firmware for the headset .

I hope I can help you solve it.

Best regards,
Marvina.

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

Error code: 8007 - 2EE2 is often related to intermittent interference over wireless connectivity.

If you're using wireless with your console and if it's possible, try connect your console with an Ethernet cable instead, to achieve a more stable communication.

If a wired solution is not an option, try use a different wireless channel, for you wireless router to broadcast.

If your wireless router communicate over the 2.4 Ghz band, I suggest using the non-overlapping channels (1, 6, 11).

If you're using a wireless headset with a digital RF transmitter, turn this device off, as long as you're trying to update your console's system.