Wireless headphones crackling and cutting out

Discus and support Wireless headphones crackling and cutting out in XBoX on Consoles to solve the problem; Hello! I have an Xbox Series X, and every few minutes, when using wireless headphones, the audio crackles and/or cuts in and out. This usually lasts... Discussion in 'XBoX on Consoles' started by RelaxingSushi, May 9, 2024.

  1. RelaxingSushi
    RelaxingSushi Guest

    Wireless headphones crackling and cutting out


    Hello! I have an Xbox Series X, and every few minutes, when using wireless headphones, the audio crackles and/or cuts in and out. This usually lasts between 10-30 seconds.

    I've tried multiple wireless headphones (Steelseries Acrtis Pro, Microsoft Xbox Wireless Headset, Razer Blackshark) - all have the same issue.

    I have no sound issues with wired (stock wired Xbox headset, beyerdynamic MMX 300).

    Any suggestions on how to fix this? Thank you!

    :)
     
    RelaxingSushi, May 9, 2024
    #1
  2. kyle_m4496 Win User

    Wireless headphones crackling and cutting out

    H RelaxingSushi. My name is Kyle and I'm an independent advisor.

    I understand how frustrating it must be that you are experiencing issues using wireless headsets on your Xbox.

    May I ask if your Xbox is connected to a surge protector or extension cord? These can cause interference in some cases. If possible, connect your Xbox directly to a plug socket on the wall.

    Also, did you try any troubleshooting steps before contacting us?
  3. englishbulldog802 Win User

    Audio popping and crackling in headphones

    Now I have another problem, where my headphones suddenly cut out after lots of popping and crackling, and I have to disconnect and reconnect my headphones. This has happened before, but it is becoming more frequent. I removed all wireless devices such as
    phones and laptops and disconnected them from the internet, and it is still happening, does anyone know what to do, or any technical support?
  4. ArminatorX Win User

    My controller is damaging my headphones

    Since you say it starts crackling and cutting out on one side, as well as the headset not working on your phone:

    Is it possible that since the headphone connector is on the "bottom" side of the controller towards your body, that you are "resting" the controller on your stomach in such a way, that you are bending the cable connection?

    Depending on the quality of the kink protector on the headphone plug, this could cause excessive bending on the copper wires which eventually break, causing to be cut off or crackling, if frayed parts inside the cable still touch eventually.

    So it's not the controller itself breaking your headphones, but maybe the poor positioning and protection of the cabling of the headphones.
  5. Dan_HDJ Win User

    Xbox Wireless adapter making crackling noise in headset.

    I reinstalled the driver but that didn’t help so I tested the headphones on another computer and they didn’t crackle on that computer. I never had this issue on my main pc with any headphones whether they are wired or wireless they didn’t crackle. The issue just started to happen only on that pc only when I have headphones connected through the wireless adapter.
  6. kev edin Win User

    Wired versus Wireless Controllers/Headsets

    My elite controller is wireless I get good battery life. But my headphones are wired , no crackle or pop 👍
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Wireless headphones crackling and cutting out

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