Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from...

You have to meet a certain requirements to be eligible for a refund. If you used false information regarding your location I don't think you're eligible for a refund.

The only thing I am asking for is just a refund or a versiob switch, but it got rejected even without a reason

Hi Player,

The only way to get the refund is to submit the refund request form. Which you have already done and seems were rejected. The only way to appeal the decision is to reply to the email stating you were denied the refund. No one on the forums can help in this
situation. I will be locking this thread as you have been replied to with the correct coarse of action.

Thanks,

Brad

Yes but you're in an unsupported region as WPAK mentioned. So anything you buy under American info could have issues. This would be something you talk to the game developers about anyways since it's their game.

Hi there,

it's officially not supported to purchase content from a region you are not located it, since it can lead to several issues. And this is likely one of them.

In regards to the Refund question:

to request a refund please go to this link where you can submit a item for a refund.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support
Chat options at
http://support.xbox.com/contact-us

Let us know the results