Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from...

Discus and support Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from... in XBoX Games and Apps to solve the problem; I bought a Devil May Cry 5 last month and play it a little bit then found I cannot choose Chinese subyisubt in game, then I noticed there is a DLC in... Discussion in 'XBoX Games and Apps' started by Player175139785, Apr 7, 2019.

  1. Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from...


    I bought a Devil May Cry 5 last month and play it a little bit then found I cannot choose Chinese subyisubt in game, then I noticed there is a DLC in HK app store: https://www.microsoft.com/en-hk/p/asian-language-pack/bzld6z4nq56f?activetab=pivot%3Aoverviewtab

    This DLC only comes with game when you buy a game from HK, what a ridiculous experience!

    That means every user buys from US online store cannot switch to Chinese, why made Chinese so special?

    I think it's completely reasonable for me to get refund about the game and buy the version with that DLC. I submitted a request and was rejected just in very short time..? I can't understand the reason I got rejectrd, but all I know is the trail video I
    viewed in Online Store is with Chinese subtitles and that's the main reason makes me believed I can switch language in game.

    Is there anyone can help me with this case??

    :)
     
    Player175139785, Apr 7, 2019
    #1
  2. choppyseize Win User

    Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from US store

    You have to meet a certain requirements to be eligible for a refund. If you used false information regarding your location I don't think you're eligible for a refund.
  3. Player175139785 Win User

    Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from US store

    The only thing I am asking for is just a refund or a versiob switch, but it got rejected even without a reason
  4. XBF Brad A Win User

    Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from US store

    Hi Player,

    The only way to get the refund is to submit the refund request form. Which you have already done and seems were rejected. The only way to appeal the decision is to reply to the email stating you were denied the refund. No one on the forums can help in this
    situation. I will be locking this thread as you have been replied to with the correct coarse of action.

    Thanks,

    Brad
  5. choppyseize Win User

    Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from US store

    Yes but you're in an unsupported region as WPAK mentioned. So anything you buy under American info could have issues. This would be something you talk to the game developers about anyways since it's their game.
  6. WPAK Win User

    Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from US store

    Hi there,

    it's officially not supported to purchase content from a region you are not located it, since it can lead to several issues. And this is likely one of them.

    In regards to the Refund question:

    to request a refund please go to this link where you can submit a item for a refund.

    https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund


    If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support
    Chat options at
    http://support.xbox.com/contact-us


    Let us know the results
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Wired digital version of Devil May Cry 5 - cannot switch language to Chinese if buying from...

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