Windows Xbox App: Your Microsoft Store account must match your Xbox account

Hi, I'm Miguel, community expert, I may not be an employee of Xbox, but I see you need some help, I'm Happy to help you.

These problems usually happen when we change accounts or have some change within our user in windows but as the notification mentions, you have to have both accounts linked to be able to enjoy the xbox game pass games

I recommend that you enter this link to configure the Windows user with your Xbox account:

https://support.xbox.com/en-US/help/account-pro...

If you do not have how to continue within these steps, let me know and I will help you with pleasure

Be sure to have the account that made the purchase of the game on the Microsoft store app, and the Xbox app

Also confirm that the time and date of the PC are set to automatic, the region must match your location

Go to windows settings and on windows update install all updates pending even the optional

On Microsoft store app select library on the bottom left corner, select get updates

Please try the solutions below.

Solution 1: Make sure your windows are updated to the latest version, whether it's windows 10 or 11.

Solution 2: Make sure you have your account logged in to the Microsoft Store and also Xbox app, both must be the same.

Solution 3: Log out your Microsoft store account and also the Xbox app, now type the term WSRESET in the windows search bar and run the app as administrator, a window will open, wait for the window to close automatically and restart your computer, after that login your Microsoft Store account and Xbox app again.

I'm Samy an independent advisor and I'll be helping you

How are you?

It is not possible to transfer the game, progress, or achievements to another account but he will be able to play the game using his own account by following these steps:

The account that purchased the game must be logged into the Microsoft Store app on your Windows and your son's account must be logged into the Xbox app.

The Xbox game and app you can download directly from the Microsoft Store app on your Windows.

When he starts the game, he will be starting the game with his account.

No worries.

For PC, the account that purchased the game must be logged into the Microsoft Store app on your Windows. After downloading the game, download the Xbox app and log in with your child's account on the Xbox app.

After that just start the game normally, and the game will use your child's account.