Windows XBOX App after selecting remote play, hangs up on black screen, however remote play...

Hello hlpbob007,

We hope you are well today, and we really appreciate for your time in sharing here at Xbox Forum.

We are going to close this thread for now and if ever you need to get back to us again, do not hesitate to create a new post here. Create a new question or start a discussion (microsoft.com) we are more than happy and eager to assist you.





Again, thank you for you for posting. have a great day ahead.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello Geri,

Thanks for your notes.

Replying in order:

• Report the problem on the Xbox App while it's happening on your wife's laptop so we can have the bug report Send feedback to Microsoft with the Feedback Hub app - Microsoft Support.
  
  • I will do that, but as of now I have not received any black screen... strange
    
• What version of the Xbox Series X you have?
  
  • How can I check this? or where?
    
• Create - Create a local user or administrator account in Windows (microsoft.com) You can create a local user account (an offline account) for anyone who will frequently use your PC. The best option in most cases, though, is for everyone who uses your PC to have a Microsoft account. With a Microsoft account, you can access your apps, files, and Microsoft services across your devices.
  
  • This suggestion is that I should create a local admin user which is linked to my MS profile (not to my wife's MS profile) and then retry it. As soon as the black screen comes back i will try this. I thought about it, however I think will definitely goes away, is the notification each time i open the xbox app on the laptop, that the accounts are not the same.
    
• I just want to share to you this link, this might be the source of the issue that you are having right now. Kindly check on this known issue on iOS devices. Remote play on iOS devices (Known Issue) - Microsoft Community
  
  • I read this, but somehow it not affects me. My iPhone still runs perfectly with the XBOX APP.
    

I would suggest, that we close the thread by now, as I said in my previous note, that somehow during an overnight it got back in working... As soon as the error comes back I will post it again.

Many thanks for your help and effort here!

Cheers,

Robert

Hello Geri,

I did that, first I got a message that my NAT is moderate, I checked could not connect via laptop. Then I played with the ports in the network settings (manual choose port) I did not touched the Router at all until I got a NAT OPEN status.

I rerun the test, (test remote play) it was all good, still not able to connect from laptop.

I updated all apps, all windows all xbox again restart everything 3 times, still not able to connect from laptop.

I restarted again all things, still not able to connect from laptop.

Toady morning I open up the laptop, connected without any issue...

What bugs me is the following:

1) during all laptop connecting issues, the Apple iphone app worked like a charm (even the last couple of tests which i mentioned here also with moderate NAT)

2) nothing has been changed really, it was just an overnight run... and now it works... so what happened?

I need to further test this now, because this is the first time that the laptop works with the xbox series x consol. So please allow me some time to report back.

Thank you!

Cheers,

Robert

Hello Geri,

Happy New Year to you as well. Many thanks !

If needed I can share versions of xbox one and xbox series x, also versions from Windows laptop and apple IOS phones, xbox apps, etc...

Just let me know what you need.

Cheers,

Robert

Hello hlpbob007,

Happy New Year!



We appreciate for your time.



We will investigate more on this issue and get back to you as soon as we got accurate resolution.



Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community