Windows wants a PIN code - but no PIN on Xbox!

Hi and thanks for reaching Xbox gamer's community. My name is Josef.

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

I'll be happy to assist you out today.

DYoungblut is this pin appearing on your Xbox and windows PC?

If yes, on your console could you try entering a random pin like 5 or 10 times to see if something like "forgotten pin?" appears?

Hi

If you signed in to Windows 10 using your Microsoft account, the Xbox app will take the credentials you've used to sign in. There's a possibility that the PIN code you're asked to enter is the PIN code of your Windows 10 user account. Let's remove the PIN
code. Here are the steps:

1. Click Start and select Settings.
2. Select Accounts.
3. Select Sign-in options, under PIN, click Remove.
4. Confirm the changes by entering your profile password.

Refer to Can I sign in to Windows without a password for the steps on how to change the sign-in options for your Windows
10 device.

If the same instance occurs after removing the PIN code and changing your user account's sign-in options, we suggest that you sign in to Xbox.com. This is to verify if there's an issue
with your Xbox account.

Hi Gibby,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your PIN on your new PC. Are you referring to Windows Hello PIN? If yes, you may remove it by following these steps:

Open the Windows 11 “Start” menu and click on “Settings”.

with the "Settings" menu open, click on "Accounts"

in the right side menu, click on “Sign-in options”.

click on the item “PIN (Windows Hello)” and click “Remove”.

a message will ask if you really want to remove your Windows PIN.

Regards,

Alvaro

Hi francisco,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues signing in due to your Windows Hello PIN. Here's how you could remove your Hello PIN.

Open the Windows 11 “Start” menu and click on “Settings”.

with the "Settings" menu open, click on "Accounts"

in the right side menu, click on “Sign-in options”.

click on the item “PIN (Windows Hello)” and click “Remove”.

a message will ask if you really want to remove your Windows PIN.

Regards,

Alvaro

Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

There are two computers upstairs, one with Gamepass Ultimate, one without

We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

There is no possible way to bypass this pin, and no pins work, as no pin exists.

We try logging a different account onto the computer, it asks for another pin that does not exist.

App thinks its a dictionary attack and locks us out of the Xbox PC app

We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist