Windows Volume Doesn't Affect Xbox Wireless Headset Volume

Hahaha))) Well... This problem appeared again, the adjustment on the headphones does not respond. My last actions were: updating the Nvidia video driver and updating all applications through the Microsoft Store. So it goes)

Hello Anton Lyskavets,

Thank you for your prompt response and my apologies for some delay on my end.

Before we proceed, we would like to set your proper expectations that the issue we are dealing with is related to audio driver and we have more experts from Windows team that can help us further. I will try some of the troubleshooting steps available and if we have already exhausted my resources, we will endorse this case to the dedicated team to get more professional help.

Since Xbox Wireless headset is connected using Xbox Wireless adapter, it is best to install the updates first then make sure to restart after installing available updates. Then we can also update the USB audio device as our second option. Make sure to check the audio after updating the first driver before proceeding update with the second driver.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello! Yes, I tried to select headphones as the output device again and ran the “troubleshooter”, but this did not bring any results. It is worth noting that the headphones respond to adjustments in browsers, games, video and audio players, but the overall volume of the main Windows slider does not change. I also tried to insert headphones via cable into several other PCs, the situation is the same... Please clarify which driver you mean to update, I updated all three. When I followed the instructions, I am always prompted to choose from these drivers for each device, does my system detect them correctly? It's a pity, there is still no result.

Hello! Well, it’s a little sad that the problem has existed since January 2021. I hope your engineers will solve it after all. And don’t forget that there is another problem with the xbox wireless headset on Windows 11, which I described in the first message - the game/chat adjustment on the left ear is not working. Ok, now you know about these problems, I’m sure everything will work out for you. Thank you for trying to help me.

Hello Anton Lyskavets,

Thank you for your prompt response.

It is just right when you connect your headset through Bluetooth, it would appear as Xbox Wireless headset while if you connect your headset using Xbox wireless adapter for Windows it would appear as Xbox controller.

By the way, did you try selecting the proper output device for your audio? Here is how:

1. Right-click the sound icon in your Taskbar.

2. Choose Open Sound settings from the menu.

3. Make sure to set Headphones as the output device.

4. Try to adjust the volume by dragging the blue bar to the left gradually and check if the volume changes.

5. You can also click on the Troubleshoot button.

Additionally, you can update the driver for your audio.

1. Open Device Manager.

2. Locate your audio device, right-click it, and choose Update driver from the menu.

3. Choose the Browse my computer for driver software option.

4. Now select Let me pick from a list of available drivers on my computer.

5. Choose Xbox Wireless Adapter and click Next.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,