Windows Store: Someone purchased something on my account, no way to get refund?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mercoguard, if you wish to request a refund you will need to log into your account that purchased the game or subscription and fill out this form below for the refund, you will also need the order code for each item you want the refund.

There is just follow all the requirements requested in the completion, and then wait for an email with the response of the request.

This could take up to 72 hours.

https://support.xbox.com/en-us/forms/request-a-...

Good luck. Hopefully they can do something. Mine was from someone getting my account a couple of years ago and they refunded the game they bought. To this day it still shows as being purchased.

You're right !

It looks like my subscription is on my gamertag account and my store account is a second accound tied to my Windows account.

Well, I the the best option is to refund the XGP on my gamertag to take it again directly from the app.

I'll try that tomorrow and update my post. Maybe it will help someone else.

Edit : So yes, if you have a store account link to you game account, you won't be able to use XGP if you bought it using game account...

I refund my XGP on game account to get it on my store account and I am able to play now

Thanks everybody for your help

I understand your aggravation but think of it this way.

Say someone got ahold of your credit card and went to a retail store and made purchases on that credit card, if you go into the retail store and say someone took my credit card and purchased items at your store I want you to give me a refund they will tell
you what everyone in these posts have been telling you that you would need to take it up with your financial institution as a fraudulent charge.

I would definitely get back in contact with xbox support and talk to them about your account being compromised. They have policies that deal with that.

Hi there

If you are getting it refunded online then the money would go into your 'microsoft account' when you go to the store and go to the checkout it will come up and you can use that to purchase something else