Windows Store claims I don't own a game I've had for years.

Garrett Kauffman · Aug 21, 2023

Before I get into the details, let me start by saying that I searched this Extensively and have thus far been unable to fix it.

Firstly, I was having a problem launching Sea of Thieves, it was crashing on startup and giving me an error code. Alright, so I go to the pages both linked to the error code and the problem itself and try everything there. The last thing I tried was un-installing the game in order to reinstall it, as some people had suggested. After I uninstalled Sea of Thieves, the Windows Store was telling me I had to either play it with game pass or buy it.

I tried the solutions at this link before uninstalling and having my current issue. Please note, I was just playing SoT not even a week ago with no issues, and I suspect that my issue of the store claiming I don't own the game is what was causing my crashing on startup

https://answers.microsoft.com/en-us...-in-your/0507eece-276e-4519-b4af-6bd2e1383105

Error Code from the crashes:
Sea of Thieves is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001

Yes, I was, and still am, signed into the store.

Windows Version 22H2 (OS Build 19045.3324)

I included a picture with my proof of purchasing the game (and in-game content) side-by-side with the windows store saying I do not own the game.

EDIT: I decided to retry one of the solutions for the store not displaying ownership again today, out of desperation. To my surprise, it worked today, but didn't work yesterday when I tried it. I logged out of the store and Xbox app before restarting my computer. I am unsure why this solution didn't work for me yesterday, and why it worked for me today. Time to re-install it and see if it still crashes on start-up though!

***Moved from Windows / Windows 10 / Microsoft Store***

:)

Mavis - MSFT

Hello Garrett,

Thank you for using Microsoft products and posting to the community.

Thank you for your thorough description of your current situation. We appreciate your time and effort working on this issue.

I'm also glad to hear that you're not getting the error message again when you download Sea of Thieves from the Microsoft Store. I was wondering if you have successfully downloaded Sea of Thieves. Does Sea of Thieves still crash when you launch it? I sincerely hope that you will not have problems when you launch Sea of Thieves. However, if the problem persists, it would be great if you could share the error message with me so that I could further investigate based on the error message.

Hope you are keeping safe and well. Please feel free to let me know if you have any further updates, thanks.

Sincerely

| Microsoft Community Support Specialist

Garrett Kauffman

Hello Mavis,

Firstly, apologies I hadn't continued to update after my previous update of reinstalling the game. I can confirm that the game launches and plays just fine now. Whatever was going on with the store appears to have been the cause of my crashing error. Also, since my original message was so long, it looks like you have missed the part where I had included the crash on startup error code message. so I will restate it here at the end of this reply.

I hope you and everybody else also remains safe and has a great day. Hopefully, you all will be able to come up with a solution so this may not happen again to somebody unsuspecting!

Error Code from the crashes:
Sea of Thieves is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001

Mavis - MSFT

Hi Garrett,

Thanks for updating your reply, and I'm glad to hear that you're currently able to launch Sea of Thieves properly. It's really frustrating and annoying when problems occur, we are committed to improving the user experience, if you have any problems you can give feedback in the Feedback Hub so that the development team will take note of the issue and improve it.

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Thanks for your patience and understanding. Hope you are keeping safe and well.

AridLizard

go to https://beta.support.xbox.com/contact-us and click the Contact Us button

Njal the Blue

Check your purchase history at HTTPS://account.microsoft.com

Which game is it?

Windows Store claims I don't own a game I've had for years.