Windows Security App Shows Blank Screen

Santhosh kumarSX · May 22, 2025

Hi, I'm facing an issue with Windows Security on my Windows 11 PC. When I open the app, it shows a completely blank screen — none of the sections like Virus & Threat Protection, Firewall, or App & Browser Control are visible.

I have already tried the following steps:

Restarted my PC multiple times

Repaired and reset the Windows Security app via Settings > Apps

Checked Windows Security Service in services.msc and confirmed it's running

The problem started after I downloaded a game from an untrusted source, so I suspect something may have changed system settings or disabled some components.

There are no specific error messages, just a blank screen in the Windows Security interface.

System Info:

Windows 11 [Include build number if known – e.g., 22H2, Build 22621]

No third-party antivirus installed

Only using built-in Windows Defender

Please help me fix this issue or suggest further troubleshooting steps. Thank you!

:)

Mariano_Puentes

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

From what you said, you have done the basics right, but when the app shows a blank screen, it is usually due to some damaged system files or problems with the app itself.

I recommend:

1. Open Command Prompt as administrator:

- Click the Windows search bar (next to the Start button) and type cmd.

- When Command Prompt appears in the results, right-click it and select Run as administrator.

- If prompted by User Account Control, click Yes.

2. Run this command to repair system files:

sfc /scannow

3. When it finishes, copy and paste this next command to repair the Windows image:

DISM /Online /Cleanup-Image /RestoreHealth

4. Restart your PC and try Windows Security again.

This usually fixes corruption issues that cause the blank screen.

If the issue continues, just let me know. Otherwise, feel free to close this question. Thanks and have a nice day.

Goodnight CCSO

I not even sure that it's the preview program at all. My screen now loads up to a blank black screen after the my games and apps logo repeatedly pops up and disappears till it finally disappears completely to a blank black screen. It only shows the logo
and none of my games and it also showed me sign in.

ZMMoe

For me, I can stream for like 1 minute only then the screen went totally blank on Xbox App on Windows.

I am using Windows 11 Xbox App and Xbox One X console.

ScottyDontNZ

I can't watch nearly all clips in activity feed and in the upload app. It just shows a blank screen or a loading circle.

Kimmy_24

If you’re trying to launch a game and get a blank or black screen after the cloud gaming loading animation:

Check to see if there are any available updates to the Xbox app for Windows, select Start > Settings > Update & Security > Windows Update , and then select Check for updates. Disconnect and reconnect to the network, then try launching the game again.

You will be able to find these steps here: https://support.xbox.com/en-US/help/games-apps/....

Windows Security App Shows Blank Screen