Windows isn't recognizing my controller

Sorry for asking in the wrong place, but there is an issue with contacting in Xbox support so I came to here. thank you

No worries! If you experience any issues requesting a call back or live chat on the Xbox support website, please try Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

Please let us know if that works!

Would you please access this link Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support for further assistance.

It works perfectly fine with Windows 10 - it just isn't recognized by the Xbox app for some odd reason - all other games work perfectly fine. Windows 10 sees it as a 360 controller according to the device manager as well.

Try Setting up a headset adapter which bypasses the 3.5mm socket which
may have gone faulty. Also you may need to Update your controller firmware. A
new update was released recently.