Windows game bar constantly disconnecting from chat

Scott_922 · Mar 11, 2022

Hello, please help this is driving me crazy. My xbox game bar constantly disconnects from chats, only started happening about a week ago.

Following report from event view:

Faulting application name: GameBar.exe, version: 5.721.12013.0, time stamp: 0x61a7f69b

Faulting module name: xComms.dll, version: 0.0.0.0, time stamp: 0x615e4c0e

Exception code: 0xc0000005

Fault offset: 0x00000000000444e4

Faulting process id: 0x5994

Faulting application start time: 0x01d83542f3b3c637

Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\xComms.dll

Report Id: f5592008-d7c1-4690-9709-c5051a3be206

Faulting package full name: Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

I am on windows 11 Home version 10.0.22000 build 22000. Last update was 2022-02 Cumulative update for windows 11 for x64-based systems (KB5010414)

I have tried the following but didn't work:

I have used powershell to uninstalled and reinstall the application.

I have gone in Settings > Aps > Apps & Features > Xbox Game bar and made sure the option for Microphone is on, and both repair or reset options did not work

This is from the diagnostic info on the gamebar feedback menu:

Xbox Game Bar Version: 5.721.12013.0

Broadcast Plugin Version: 1.54.4001.0

KGL Version Loaded: 2128

KGL Service Version : 2128

KGL Last Check: 2022-03-11T12:24:43

OneSettings Last Check: 2022-03-11T12:24:43

KGL Location Encrypted: No

:)

XBF - Drew

Hi Scott_922,

Confirm all of your updates on your device are completed: Settings > Update and Security > Windows update> check for updates > Download and install now if available

If that doesn't work, navigate to windows settings > apps > search for xbox gamebar > click on it and select advanced options. Select repair and then restore, open the app and see if the problem persists.

If neither of those work report this problem on the Windows Feedback Hub to help Xbox further investigate.

Thank you,

XBF Drew

BrandanHolder

I'm not rich. I have one ISp and one connection. I am always wired. Although the issue is the same whether wired or wireless. I don't have a headset for my phone and I play games on my PC, so that would be a bit confusing.

This ONLY happens with parties. Everything else works flawlessly. I don't know what I can do. Why is the Xbox app on PC such a mess for me?

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BrandanHolder, usually these server misconnections may be related to your internet, may be fluctuating, and also NAT, if it is not open this can impair your online gaming experience.

As you play on your PC, to see the status of your NAT, open the Xbox App Companion, then go to Network Settings, and your NAT type will appear.

Troubleshoot NAT errors and multiplayer game issues

https://support.xbox.com/en-us/help/hardware-ne...

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this BrandanHolder

In order to isolate a bit more the issue, are you able to test party chat using a different wifi network?

Or, try joining to it using your phone with the Xbox app

BrandanHolder

...Thanks. Don't have any IPV6 issues and I always try to make sure my NAT is Open. Still happens. Any other suggestions?

Windows game bar constantly disconnecting from chat